Customer Service - A Smile Makes All the Difference

All of us have had waiters and waitresses (now called servers) who were discourteous. Lack of courtesy can ruin an evening. Similarly, courtesy can make an ordinary evening special. This essay describes one server's courteous and respectful service.

Opening a Dollar Store - Who's the Merchandise For?

Are you opening a dollar store? If so don’t fall into the trap of forgetting that the merchandise you buy is not for you. Rather, the merchandise that you buy to resell is for you customers. In fact, the better the job that you do of making sure you understand exactly what those customers desire, the more successful your store will become.

The Choice to Love

Love has been described a basic building block of resilience, the foundation of the family, and in the goal of marriage. But does love have a place in business?

Customer Service - The President Murdered Grandma

Customer Service is one of the best ways to show how much you care and how much you are willing to pay attention to the needs of your customers. Customer service can be one of the best ways to foster customer loyalty, but a listening ear and follow through are essential - even on the Internet.

How To Pre-Qualify Lawn Care Customers Over The Phone For Your Lawn Care Business

When you operate a lawn care business and market your business, you will gain new customers. Sifting through these potential lawn care customers to find which ones are right for your lawn care business is a very important process many new lawn care business owners fail to do. Here at Gopher Lawn Care Business Software our lawn care business forum tends to become a head quarters for lawn care businesses who are trying to learn how to get their businesses to grow. Let's take a look at the question of pre-qualifying new potential customers who call you.

Plastic Membership Cards and Customer Loyalty

There is just something about that stores that require a membership for you to shop there. For some reason you feel connected to the store and loyal when you are a plastic card carrying member. Of course, you have to pay membership fees to actually be allowed to shop in the store, but this is not a turnoff as one might initially think.

Digital Signage - Adding EAS Support

Adding Amber Alerts, severe weather warnings and emergency announcements from civil authorities to private TV and digital signage networks is straightforward.

Epidemic Enthusiasm and Pandemic Pride

Every businessman knows that the key to turning customers into raving fans is to give exceptional customer service, to provide not only for the customer's needs but for their every want and desire even before they know that they have a want or desire. What eludes many business owners is how to provide that level of customer service. Literally hundreds of books have been written and seminars sold on how to improve customer service. Experts have employees imagining everything from mailboxes to Caribbean beaches all in the hope of improving customer service.

Cellular Retailers Must Greet Customers within 30 Seconds - Study

A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers' wait time (the time before customers are greeted upon entry) exceeds 30 seconds.

Customer Service – Serving Stinging Scorpions with a Smile

What does an oasis, scorpion and a kind traveler have to teach us about customer service? More than you think.

Attention Men - Building your Vocal Muscles

The differences between men and women are part of what makes our world so wonderful. Consider how boring life would be if we all communicated in the same way. The differences between communication styles of men and women are many and each has their own strengths. The key to communication success is to maximize those strengths and for each gender to learn from the other.

Effective Listening - For Delivering the Finest Customer Service

Researches show us that although 50%-75% of our daily communication time is spent listening, but we listen at only a 25% efficiency level. In other word 75 % of our communication efforts are: misunderstood, misinterpreted, rejected, disliked, distorted, or not heard.

Personal Communications Build Relationships and Sales

If you want to win over your customers, find a way to recognize them personally on their birthdays and other important moments. From customized birthday cards to personal phone calls, there are many ways to make a favorable impression on your customers that will generate greater loyalty and sales.

It's Time To Look At Our Attitude And How It Affects Our Customer Service

America's pastime cannot be played without gravity. Our Customer Service cannot be provided without a Great Attitude.

Serving With Positive Intent, Customer Service The Easy Way

It's amazing what a little Positive Intent can do for your Customers Service Experience.